Suparshv Collections Shipping Policy

Thank you for choosing Suparshv Collections. By placing an order on our website, you agree to the terms outlined below. These terms ensure clarity and mutual understanding regarding our shipping services.

General Information

While we strive to maintain accurate stock levels on our website, there might be occasions when items are out of stock. In such cases, we will deliver the available items and inform you about the out-of-stock products. You can choose to wait or request a refund for the unavailable items.

Shipping Costs

Shipping charges are determined at checkout based on the weight, dimensions, and destination of your order. The final shipping cost will be displayed before payment.

Delivery Details

  • Domestic Transit Time: Typically, domestic shipments take 3 – 7 days.
  • Dispatch Time: We aim to dispatch orders within 1 – 2 business days after payment confirmation.
  • Business Hours: We operate from Monday to Saturday, excluding national holidays.
  • Change of Address: If you need to change the delivery address, please inform us before the order is dispatched.

Tracking

Once your order is dispatched, you will receive a tracking link to monitor your shipment’s progress.

Damaged Parcels

If your parcel arrives damaged, kindly refuse the delivery and contact our customer service. If you weren’t present during delivery, please reach out to us for further steps.

Taxes & Duties

  • Sales Tax: The product prices displayed on our website are excluding taxes.
  • Import Duties & Taxes: For international orders, all import duties and taxes are pre-paid. No additional charges will be incurred upon delivery.

Order Cancellation

You can cancel your order anytime before it’s dispatched. If the order has been dispatched, please refer to our return and refund policy.

Lost or Damaged Parcels

  • If a parcel is damaged in transit, we will either refund or replace the item once the courier completes their investigation.
  • For parcels lost in transit, we will process a refund or replacement after the courier confirms the loss.

Customer Support

For any queries or concerns related to shipping, please contact us at:

Phone: +91 97821 26668

Email: suparshvsupport@gmail.com

Contact Hours: 10am – 6pm

Response Time: 12 hours